Hardwiring Excellence

Hardwiring Excellence Author Quint Studer
ISBN-10 0974998605
Year 2004
Pages 280
Language en
Publisher Fire Starter Pub

For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished the flame of their passion to help others. In this book, Quint Studer sparks a trend toward purpose, worthwhile work, and making a difference in the health care profession. He shares his personal story and teaches the reader how to apply specific prescriptive tools and practices to create and sustain a world-class organisation. "Hardwiring Excellence" is a huge success, changing the way countless physicians and their teams operate.

Practicing Excellence

Practicing Excellence Author Stephen C. Beeson
ISBN-10 NWU:35558005752791
Year 2006
Pages 201
Language en
Publisher Fire Starter Pub

So much of a medical organization's success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician—in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of “managing” a clinical practice—do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions.Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.

The HCAHPS Handbook

The HCAHPS Handbook Author Quint Studer
ISBN-10 0982850301
Year 2010-10-01
Pages 310
Language en
Publisher Fire Starter Publishing

Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.

101 Answers to Questions Leaders Ask

101 Answers to Questions Leaders Ask Author Quint Studer
ISBN-10 0974998621
Year 2005-01-01
Pages 167
Language en
Publisher Fire Starter Pub

In 101 Answers to Questions Leaders Ask, Quint Studer offers practical, prescriptive solutions to some of the many questions he's received from health care leaders around the country since the debut of ''Ask Quint'' on the Studer Group website more than four years ago. Informed by best practices in a national learning lab of health care organizations, Quint shares his insights on how to deliver excellent patient care, engage employees, and improve physician relations for access, growth and strong financial performance. In short, Quint's answers accelerate the leadership learning curve. Questions are organized by topic, making he book valuable as a reference point for specific issues or on-the-spot problem-solving.

Lean Hospitals

Lean Hospitals Author Mark Graban
ISBN-10 1498743250
Year 2016-07-06
Pages 288
Language en

Organizations around the world are using Lean to redesign care and improving processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Editionexplains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. The third edition of this Shingo Prize winner begins with an overview of Lean methods. It explains how Lean practices can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. The second edition included new case studies and updated material on identifying waste, A3 problem solving, employee suggestion management, and strategy deployment. This third edition includes new sections on structured Lean problem solving methods (including "Toyota Kata"), "Lean Design," and other topics. Additional examples, case studies, and explanations are included throughout the book.

Complete MBA For Dummies

Complete MBA For Dummies Author Dr. Kathleen Allen, Ph.D.
ISBN-10 9780470194294
Year 2007-12-26
Pages 432
Language en
Publisher John Wiley & Sons

Want to get an MBA? The Complete MBA For Dummies, 2nd Edition, is the practical, plain-English guide that covers all the basics of a top-notch MBA program, helping you to navigate today’s most innovative business strategies. From management to entrepreneurship to strategic planning, you’ll understand the hottest trends and get the latest techniques for motivating employees, building global partnerships, managing risk, and manufacturing. This fun, easy-to-access guide is full of useful information, tips, and checklists that will help you lead, manage, or participate in any business at a high level of competence. You’ll find out how to use databases to your advantage, recognize and reward your employees, analyze financial statements, and understand the challenges of strategic planning in a global business environment. You’ll also learn the basic principals of accounting, get a grip on the concepts behind stocks and bonds, and find out how technology has revolutionized everything from manufacturing to marketing. Discover how to: Know and respond to your customers’ needs Handle budgets and forecasts Recruit and retain top people Establish and run employee teams Use Sarbanes-Oxley to your company’s advantage Negotiate with the best of them Build long-term relationships with clients Avoid common managerial mistakes Improve cash flow Market your products and services Make the most of your advertising dollar Once you know what an MBA knows, the sky’s the limit. Read The Complete MBA For Dummies, 2nd Edition, and watch your career take off!

How to Create a Culture of Achievement in Your School and Classroom

How to Create a Culture of Achievement in Your School and Classroom Author Douglas Fisher
ISBN-10 9781416614579
Year 2012-04-27
Pages 223
Language en
Publisher ASCD

What does it feel like to walk into your school? Is it a welcoming place, where everyone feels valued? Most school improvement efforts focus on academic goals, instructional models, curriculum, and assessments. But sometimes what can make or break your learning community are the intangibles--the relationships, identity, and connections that make up its culture. Authors Fisher, Frey, and Pumpian believe that no school improvement effort will be effective unless school culture is addressed. They identify five pillars that are critical to building a culture of achievement: 1. Welcome: Imagine if all staff members in your school considered it their job to make every student, parent, and visitor feel noticed, welcomed, and valued. 2. Do no harm: Your school rules should be tools for teaching students to become the moral and ethical citizens you expect them to be. 3. Choice words: When the language students hear helps them tell a story about themselves that is one of possibility and potential, students perform in ways that are consistent with that belief. 4. It's never too late to learn: Can you push students to go beyond the minimum needed to get by, to discover what they are capable of achieving? 5. Best school in the universe: Is your school the best place to teach and learn? The best place to work? Drawing on their years of experience in the classroom, the authors explain how these pillars support good teaching and learning. In addition, they provide 19 action research tools that will help you create a culture of achievement, so that your school or classroom is the best it can be. After reading this book, you'll see why culture makes the difference between a school that enables success for all students and a school that merely houses those students during the school day.

Six Disciplines Execution Revolution

Six Disciplines Execution Revolution Author Gary Harpst
ISBN-10 9780981641102
Year 2008
Pages 196
Language en
Publisher Six Disciplines Pub

Argues that developing and implementing an execution strategy plan which involves all employees will ensure that small and midsized companies will be able to manage growth, remain innovative, and increase profitability.

The Hcahps Handbook 2 Tactics to Improve Qualilty and the Patient Experience

The Hcahps Handbook 2  Tactics to Improve Qualilty and the Patient Experience Author Lyn Ketelsen
ISBN-10 1622180097
Year 2014-06-01
Pages 432
Language en
Publisher Fire Starter Pub

Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.

The Nurse Leader Handbook

The Nurse Leader Handbook Author Studer Group
ISBN-10 0984079424
Year 2009-07-01
Pages 394
Language en
Publisher Fire Starter Pub

The Nurse Leader Handbook helps fill in the "knowledge gaps" for the men and women who take on one of the most complex jobs in healthcare. It's an anthology whose chapters are written by a variety of Studer Group coaches, nurse leaders, and physician leaders from across America."--P. 4 of cover.