Thanks for the Feedback

Thanks for the Feedback Author Douglas Stone
ISBN-10 9781101614273
Year 2014-03-04
Pages 368
Language en
Publisher Penguin
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The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

Thanks for the Feedback

Thanks for the Feedback Author Douglas Stone
ISBN-10 9780670922628
Year 2014-03-04
Pages 368
Language en
Publisher Penguin UK
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The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are. Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace. 'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better' Daniel H. Pink, author of To Sell Is Human and Drive 'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force' Adam Grant, Wharton professor and author of Give and Take Douglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.

Thanks for the Feedback

Thanks for the Feedback Author Douglas Stone
ISBN-10 9780143127130
Year 2015-03
Pages 368
Language en
Publisher Penguin
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Drawing on ten years of working with businesses, nonprofits, governments, and families, the authors combine the latest insights from neuroscience and psychology with practical advice to explain how to turn feedback into productive listening and learning.

Difficult Conversations

Difficult Conversations Author Douglas Stone
ISBN-10 9781101496763
Year 2010-11-02
Pages 352
Language en
Publisher Penguin
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.

Thank God for the Feedback

Thank God for the Feedback Author Sheila Heen
ISBN-10 0692493433
Year 2015-08-03
Pages 96
Language en
Publisher
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Thank God for the Feedback is designed for use as a companion resource to help individuals explore the tools offered in Thanks for the Feedback: the Science and Art of Receiving Feedback Well (Stone & Heen, 2014) in a small group setting. Join others in wrestling with feedback from all areas of life - at work, from your spouse, in-laws or kids, and from each other. This workbook provides an 8-session study exploring the biblical truths behind the practical tools and facilitates discussion for turning even the most frustrating feedback into opportunities to drive your own personal, professional and spiritual growth.

The Hidden Brain

The Hidden Brain Author Shankar Vedantam
ISBN-10 1588369390
Year 2010-01-19
Pages 288
Language en
Publisher Spiegel & Grau
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The hidden brain is the voice in our ear when we make the most important decisions in our lives—but we’re never aware of it. The hidden brain decides whom we fall in love with and whom we hate. It tells us to vote for the white candidate and convict the dark-skinned defendant, to hire the thin woman but pay her less than the man doing the same job. It can direct us to safety when disaster strikes and move us to extraordinary acts of altruism. But it can also be manipulated to turn an ordinary person into a suicide terrorist or a group of bystanders into a mob. In a series of compulsively readable narratives, Shankar Vedantam journeys through the latest discoveries in neuroscience, psychology, and behavioral science to uncover the darkest corner of our minds and its decisive impact on the choices we make as individuals and as a society. Filled with fascinating characters, dramatic storytelling, and cutting-edge science, this is an engrossing exploration of the secrets our brains keep from us—and how they are revealed.

Giving Effective Feedback HBR 20 Minute Manager Series

Giving Effective Feedback  HBR 20 Minute Manager Series Author Harvard Business Review
ISBN-10 9781625275479
Year 2014-10-21
Pages 128
Language en
Publisher Harvard Business Review Press
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Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including: Choosing the right time to talk Engaging in productive dialogue Helping both star and struggling performers Developing a plan for effective follow-up Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Real College

Real College Author Douglas Stone
ISBN-10 9781440649165
Year 2004-09-07
Pages 224
Language en
Publisher Penguin
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Few people have as much experience helping students cope with college life as Douglas Stone, a long-time Harvard residential adviser and coauthor of Difficult Conversations, and Elizabeth Tippett, recent Harvard graduate and founding director of the university?s peer mediation program. In Real College, they join forces to help students deal with nightmare roommates, handle academic pressures, make smart choices about alcohol and sex, communicate with parents, and address all the other big issues that can make college as challenging as it is exciting. Stone and Tippett deliver insightful, pragmatic advice with humor and compassion, in a style that parents and students alike will appreciate. This is one book that no college student should be without.

The Feedback Imperative

The Feedback Imperative Author Anna Carroll
ISBN-10 9781938416668
Year 2014-07-08
Pages 236
Language en
Publisher Greenleaf Book Group
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See faster results through everyday feedback. The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team’s Success reveals the hidden reasons why giving feedback to employees can be so difficult and yet so urgently needed in today’s workplace, and provides the definitive steps for overcoming feedback avoidance and taking great leaps forward with employee engagement, retention, and performance. Anna Carroll applies her extensive research and expertise in business consulting and psychology to illustrate how brain science, generational trends, our information economy, limiting beliefs, and organizational culture collide in the new workplace, creating a huge gap between the supply and demand of helpful professional feedback. In her “Seven Steps to Everyday Feedback” and sixteen tools for self-assessment and planning, Carroll provides detailed instructions for leaders to execute a feedback turnaround that will quench their team members’ thirst for helpful feedback and build a culture in which employee-to-leader and peer-to-peer feedback are welcome as well.

The Truth Doesn t Have to Hurt

The Truth Doesn t Have to Hurt Author Deb Bright
ISBN-10 9780814434826
Year 2014-10-08
Pages 256
Language en
Publisher AMACOM Div American Mgmt Assn
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Nobody likes criticism. Handled poorly, it too often stings and breeds resentment—and most of us try to avoid it at all costs. But criticism—crafted carefully and communicated skillfully—promotes trust and respect, motivates individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers. If that sounds far-fetched, it’s because few understand how to properly give and receive the kind of critical feedback that brings positive results. The Truth Doesn’t Have to Hurt rejuvenates this powerful but neglected art form. Executives, managers, team leaders—anyone who needs to temper praise with a dose of reality—will learn to: Deliver the truth and have it taken as helpful • Create an atmosphere of acceptance • Avoid mistakes that sabotage an exchange • Control how they receive criticism so they benefit—even if it’s badly presented Ignoring problems or always saying nice things will only maintain the status quo. This research-backed book delivers proven techniques and tools for motivating people and triggering improvement—swiftly and painlessly.

Fixing Feedback

Fixing Feedback Author Georgia Murch
ISBN-10 9780730327462
Year 2016-05-02
Pages 208
Language en
Publisher John Wiley & Sons
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Feedback is broken — here's how to fix it to create a highly engaged workplace with high performing leaders and employees Fixing Feedback is not just another management book — it's a smart, refreshing, practical guide to feedback in the workplace. Everyone already knows how important feedback is, and we all know we should be giving it and receiving it regularly — yet we still do it poorly or avoid it entirely. This book shows you how to do it right. You'll learn what exactly constitutes useful feedback, how to deliver it effectively, how to receive it gracefully and how to use it to strengthen yourself, your team and your business. You'll learn critical communication skills that you can put into practice today, and get on track to building a "feedback culture" that results in highly engaged, highly productive employees. The way you communicate dictates how you build relationships and make decisions. It's the difference between being remarkable and being a d!ck. Poor communication is a major force driving feedback into the ground, and it can be extremely costly for the company as a whole. This book shows you how to turn the ship around by making feedback a meaningful — and welcome — part of your everyday workflow and overall company culture. Understand "remarkable feedback", and how it changes people and workplaces Self-assess your communication style and gauge the impact it has on others Deliver meaningful feedback using a set of pragmatic tools and techniques Confront the personal issues that prevent you from effectively receiving feedback Learn what organisations need to drive to create a 'feedback culture' When organisations fail to grasp the importance of investing in their people effectively, employees disengage. Building a meaningful feedback culture, on the other hand, makes your organisation a place where people want to work, want to achieve and want to be the best. It's all about effective communication. Fixing Feedback provides no-nonsense guidance toward equipping your people to succeed.

Verbal Judo

Verbal Judo Author George J. Thompson, PhD
ISBN-10 9780062031686
Year 2010-10-12
Pages 224
Language en
Publisher Zondervan
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Improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviour. Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.

Feedback Revolution

Feedback Revolution Author Peter McLaughlin
ISBN-10 0615890881
Year 2013-11-01
Pages 286
Language en
Publisher
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For years Peter McLaughlin has taken his business clients to sports practices -- not to watch the teams. but to watch, listen, and learn from the coaches giving feedback to their players. As Peter says in the book: "There's energy in the air and every bit is freighted with feedback. Feedback is constant and continuous, Feedback is the norm. Feedback is the environment." That's just one of the many important messages in Peter Mclaughlin's Feedback Revolution. Peter draws upon real-world examples of effective feedback: sports, the habits of great leaders, and, surprisingly, Reality TV. (If you think about it, the best reality TV shows are built on platforms of performance followed by feedback. Ratings go through the roof -- and everyone but businesses and organizations are paying attention.) Changing that lack of attention to feedback into an enthusiasm for effective, candid, timely, positive feedback is why Peter has written this book. With more than twenty years of consulting and giving keynote speeches to every kind of company from Apple to Polo/Ralph Lauren, from IBM and Deloitte Consulting to Insurance and Financial Services firms, Peter knows first-hand that feedback up and down the management chain is the "Elephant in the room" of corporate culture. The revolution of the title is the change of mindset about feedback from negative, narrow and fearful to positive, broadening and motivating; from anxiety and stress to anticipation and optimism. Drawing upon business experience, as well as deep study in fields including neuroscience and Positive Psychology, generational and media studies and more, Peter has created a thorough handbook for revolutionizing your approach to giving and receiving feedback, and dramatically energizing your business teams as you do. Among the book's topics: A Feedback Self-Assessment -- how well do you do when it comes to giving and receiving feedback? Hundreds of practical, hands-on and ready-to-be-used pieces of advice: every chapter includes a section called Tips, Tools, & Tactics which are exactly what they sound like. How to make feedback a constant presence, because unlike fine wine, feedback doesn't age well. Lessons in how to give and receive "feedback on the fly" as well as in more formal feedback and performance review sessions. A breakthrough chapter examining the differences in how feedback is given and received by different generations: crucial knowledge for today's multi-generational workplace. As the chapter on how to ask for feedback shows, "How'm I doing?" may be the most important question a manager can ask! The role of technology: how giving feedback by email needs a different approach than feedback delivered in person or by phone. ("The Gettysburg Address made a great speech, but would have been a lousy email.") Lessons in how to ensure that the giver of feedback is in a positive emotional state even when the feedback includes negatives. "Always put on your own oxygen mask first." (Get into the right emotional state before trying to help others.) The role of environment in feedback -- from feng shui to blood sugar levels, Feedback Revolution shows you how to achieve maximum impact with your feedback. Overcoming feedback anxiety: how transforming your approach to feedback will also transform annual performance reviews from anxiety-producing obligations into lively and welcomed examinations of where your business and your team are headed, as well as where you have been. As Tom Peters says "feedback is not for amateurs...it is a skill to be studied, practiced and mastered." Feedback Revolution is the essential guide to the most necessary, and the most overlooked or avoided, aspect of business communications today. "

The Art of Coaching

The Art of Coaching Author Elena Aguilar
ISBN-10 9781118421024
Year 2013-02-22
Pages 360
Language en
Publisher John Wiley & Sons
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Hands-on resources for new and seasoned school coaches This practical resource offers the foundational skills and tools needed by new coaching educators, as well as presenting an overview of the knowledge and theory base behind the practice. Established coaches will find numerous ways to deepen and refine their coaching practice. Principals and others who incorporate coaching strategies into their work will also find a wealth of resources. Aguilar offers a model for transformational coaching which could be implemented as professional development in schools or districts anywhere. Although she addresses the needs of adult learners, her model maintains a student-centered focus, with a specific lens on addressing equity issues in schools. Offers a practical resource for school coaches, principals, district leaders, and other administrators Presents a transformational coaching model which addresses systems change Pays explicit attention to surfacing and interrupting inequities in schools The Art of Coaching: Effective Strategies for School Transformation offers a compendium of school coaching ideas, the book's explicit, user-friendly structure enhances the ability to access the information.